Refund policy
Return & Refund Policy
At Magic Ink Spills, all custom printed products are made to order.
Custom and Personalised Items
Due to the personalised nature of our products, we cannot accept returns or offer refunds for items that have been customised with customer-provided logos, artwork, text, or designs unless the item is faulty, damaged, or incorrect.
Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 14 days of delivery at info@magicinkspills.co.uk and provide photographs of the issue. We will review the issue and, where appropriate, offer a replacement or refund.
Incorrect Size or Colour Selection
Customers are responsible for selecting the correct size, colour, and design before placing an order. We cannot offer refunds or exchanges for customer ordering errors.
Order Cancellations
Orders may be cancelled before production begins. Once production has started, customised orders cannot be cancelled.
Contact
For any questions regarding returns or refunds, please contact us at: